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Search for the Remote Control setting and enable it if it’s off. At the Zoom website, log into your account, and go to the Personal > Settings section in the left-hand sidebar.
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I suggest before you start the below, you may sure that both you and the person you’re going to connect with have selected > Check for Updates and installed any update that appears.
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A key thing, though: Zoom doesn’t properly prompt to update its software when it’s launched. The other person only needs to have the Zoom app installed, which is free and hundreds of millions of people have it already downloaded for work, school, and social purposes.
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That includes a slightly hidden remote control option it labels as Suport in the macOS and Windows versions of their app. While Zoom is known as a teleconferencing service, it has a lot of additional features. In that case, you may want to try either of the next two options. In some cases, people’s local network configuration may continue to make this connection fail. Then click the Options button and select Observe, Control, and Show When Being Observed, and click OK. Check the same “Anyone may request…” box and click OK.
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You should now be able to remotely control (or observe) their screen. If they’re set up, here’s how this can work without additional effort, with more troubleshooting to follow:īefore screen sharing starts, the sharing party has additional options and approval. If not, you need to walk them through setting up an account or logging in with it. I’d wager most people are, because of how Apple promote and encourages the use of iCloud and an Apple ID. This works if the other person is logged into iCloud on their Mac via the iCloud preference pane (Mojave and earlier) or the Apple ID preference pane’s iCloud view (Catalina or later) via an Apple ID. You use the Screen Sharing app and enter a valid Apple ID address for the other person. This alternate method can be even less effort if the other party is set up correctly, but may require handholding if they are not.
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I would still start with Messages, despite the several steps for you to initiate sharing your screen or requesting the other person’s, because it involves no effort on their part beyond having an active iCloud account that’s logged into Messages, and click a response in a dialog box after you initiate either direction of remote access. But it turns out there’s another way that doesn’t require Messages when you want to see or control someone else’s screen with their permission.
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